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The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

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Release notes January 16-17

Ben W. - January 17, 2019

Here are the highlights from our latest release.
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Release notes January 16-17

Ben W. - January 17, 2019

Here are the highlights from our latest release.
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Release Notes December 19-20

Ben W. - January 15, 2019

Here are the highlights from our latest release.
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The 2019 Connect First Scholarship Winner

Leah W. - January 11, 2019

Allison Esker wins $1,000 inaugural Connect First scholarship
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Search made easy

Ben W. - January 7, 2019

Get more results and easily find what you’re looking for We updated our platform search functionalit...
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Monitor and coach an agent’s every interaction from a single screen

Ben W. - October 30, 2018

If you’re using live chat as a way for customers to reach you, you’re doing something right. Today’s...
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Infrastructure built for BPOs

Richard M. - August 9, 2018

There’s a first time for everything, unless it never happens.
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4 Tips to Improve Agent Coaching

Linda D. - May 1, 2018

Call center supervisors juggle a multitude of responsibilities including expert service provider, co...
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A Rough Guide for Call Center Workers Who Can Work Remotely - 2

Guillermo A. - December 21, 2017

Part 2 A primer for call center agents who can work remotely, call center supervisors with remote ag...
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A Rough Guide for Call Center Workers Who Can Work Remotely

Guillermo A. - December 20, 2017

Part 1 Whether you are a call center agent who can work remotely, or a call center supervisor with r...
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Professional Development for Call Centers

Rob S. - May 12, 2017

In-house training and external educational opportunities. Research reveals that call centers experie...
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