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The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

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Release notes April 10-11

Ben W. - April 9, 2019

Here are the highlights from our latest release.
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Release notes April 10-11

Ben W. - April 9, 2019

Here are the highlights from our latest release.
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Release notes March 27-28

Ben W. - March 26, 2019

Here are the highlights from our latest release.
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Release notes March 6-7

Ben W. - March 5, 2019

Here are the highlights from our latest release.
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Release notes February 20-21

Ben W. - February 19, 2019

Here are the highlights from our latest release.
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Release notes, February 6-7

Ben W. - February 5, 2019

Here are the highlights from our latest release.
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Release notes January 16-17

Ben W. - January 17, 2019

Here are the highlights from our latest release.
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Release Notes December 19-20

Ben W. - January 15, 2019

Here are the highlights from our latest release.
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The 2019 Connect First Scholarship Winner

Leah W. - January 11, 2019

Allison Esker wins $1,000 inaugural Connect First scholarship
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Search made easy

Ben W. - January 7, 2019

Get more results and easily find what you’re looking for We updated our platform search functionalit...
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Monitor and coach an agent’s every interaction from a single screen

Ben W. - October 30, 2018

If you’re using live chat as a way for customers to reach you, you’re doing something right. Today’s...
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