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The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

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Infrastructure built for BPOs

Richard M. - August 9, 2018

There’s a first time for everything, unless it never happens.
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Cosima S.

Cosima S.

HR, Chief Happiness Officer

Recent Posts:

5 Tips for Remote Workers

Cosima S. - April 28, 2017

5 Tips for Remote Workers: Staying Engaged and Motivated With the advent of the internet, more and m...
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Basic Skills to Improve the Customer Experience

Cosima S. - April 10, 2017

Customer Service 101: While there are various methods you can employ to ensure the success of your c...
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You've Come A Long Way Baby

Cosima S. - March 30, 2017

The Ultimate Granola Bar Cheat Sheet For some of us, granola conjures images of earthy-crunchy hippi...
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Your Contact Center is The Secret Ingredient

Cosima S. - March 21, 2017

The Customer Experience The modern consumer is tech-savvy, value-conscious, and quick to post feedba...
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