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Cosima S.

Cosima S.
HR, Chief Happiness Officer
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Recent Posts

5 Tips for Remote Workers

Posted by Cosima S. on Apr 28, 2017 9:00:00 AM

5 Tips for Remote Workers: Staying Engaged and Motivated

With the advent of the internet, more and more workers have gone the route of the digital nomad. Whether you’re working from your kitchen or logging on while traveling overseas, there’s no denying that working remotely can be an incredibly convenient setup. You can nix the morning and evening commute, which means you can wake up later, have a leisurely breakfast, and then start working in your pajamas, if that’s your cup of tea. Or maybe you take your laptop with you down to the local coffeeshop, or to a picnic bench at a nearby park. If you have little ones, you can easily keep an eye on them while still getting your work done.

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Topics: Employee Engagement, Work at Home

Basic Skills to Improve the Customer Experience

Posted by Cosima S. on Apr 10, 2017 9:00:00 AM

Customer Service 101:

While there are various methods you can employ to ensure the success of your call center, the most identifying and important aspect comes down to the customer-employee interaction. Stellar customer service is an invaluable advantage for businesses, yet call centers face unusual and individualized challenges when it comes to inspiring continuous quality service.  

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Topics: Customer Experience, agent-customer interactions

You've Come A Long Way Baby

Posted by Cosima S. on Mar 30, 2017 9:00:00 AM

The Ultimate Granola Bar Cheat Sheet


For some of us, granola conjures images of earthy-crunchy hippie communes and sweet, DIY breakfast concoctions. In reality, Dr. James Caleb Jackson invented what he called Granula — toasted graham flour and honey formed like large Grape-Nuts — in Dansville, New York, at the Jackson Sanitarium in 1863. Right around the same time, John Harvey Kellogg invented something similar, which he later renamed Granola to avoid legal issues with Dr. Jackson.

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Topics: Lifestyle

Your Contact Center is The Secret Ingredient

Posted by Cosima S. on Mar 21, 2017 9:00:00 AM

The Customer Experience

The modern consumer is tech-savvy, value-conscious, and quick to post feedback concerning their customer service experiences. Author Tom Peters lends an appropriate quote that may very well sum up the customer service challenge from the customer's unique frame of reference. As a best-selling author of many books that provide practical and actionable ways businesses can achieve excellence in leadership, innovation, and customer service, Mr. Peters writes: "Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!"

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Topics: 21st Century Customer, Approach to Customer Service, better customer service, Call Center Customer Service, Cloud-based Contact Center Solution

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