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The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

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Monitor and coach an agent’s every interaction from a single screen

Ben W. - October 30, 2018

Introducing chat monitoring & more If you’re using live chat as a way for customers to reach you, you’re doing something right. Today’s empowered, tech-savvy customers want instant satisfact...
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Linda D.

Linda D.

Recent Posts:

4 Tips to Improve Agent Coaching

Linda D. - May 1, 2018

Call center supervisors juggle a multitude of responsibilities including expert service provider, co...
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14 Misconceptions About Customer Service

Linda D. - May 8, 2017

Last year was not a good one for Comcast. According to one study, 15% of Comcast’s Philadelphia cust...
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10 Tips for Creating Effective IVRs

Linda D. - April 24, 2017

If you’ve spent your life a long way from civilization — without phone service — you might not have ...
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Professional Development for Call Center Executives

Linda D. - April 20, 2017

Call center agents are generally responsible for taking customer service calls and helping people wi...
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Top Seven Apps to Improve Efficiency for Remote Workers

Linda D. - April 14, 2017

More and more employees are working remotely these days. This can be beneficial for both workers and...
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Three Tips for Managing an Efficient Call Center

Linda D. - April 11, 2017

If you manage a call center, you no doubt face challenges, regardless of your type of business. You ...
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Engage Remote Teams, Increase Productivity

Linda D. - April 7, 2017

Ten Key Ways to Promote Productivity You’ve finally built a remote team of highly skilled profession...
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How To Become a Strong Call Center Manager

Linda D. - March 17, 2017

No matter the business, organization, or entity, managers play an integral role in an efficient, smo...
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A Customer’s Perspective

Linda D. - March 10, 2017

Why The Customer Experience Matters I’m sure you’ve been there. Frustrated and confused. Slightly ag...
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5 Ways To Change A Toxic Call Center Work Environment

Linda D. - March 9, 2017

As a contact center employee, can you imagine showing up for work each day feeling energized and ent...
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