<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">
The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

Join thousands of others in the contact center space and subscribe today!
Subscribe today

Infrastructure built for BPOs

Richard M. - August 9, 2018

There’s a first time for everything, unless it never happens.
Continue Reading

Linda D.

Linda D.

Recent Posts:

4 Tips to Improve Agent Coaching

Linda D. - May 1, 2018

Call center supervisors juggle a multitude of responsibilities including expert service provider, co...
Continue Reading

14 Misconceptions About Customer Service

Linda D. - May 8, 2017

Last year was not a good one for Comcast. According to one study, 15% of Comcast’s Philadelphia cust...
Continue Reading

10 Tips for Creating Effective IVRs

Linda D. - April 24, 2017

If you’ve spent your life a long way from civilization — without phone service — you might not have ...
Continue Reading

Professional Development for Call Center Executives

Linda D. - April 20, 2017

Call center agents are generally responsible for taking customer service calls and helping people wi...
Continue Reading

Top Seven Apps to Improve Efficiency for Remote Workers

Linda D. - April 14, 2017

More and more employees are working remotely these days. This can be beneficial for both workers and...
Continue Reading

Three Tips for Managing an Efficient Call Center

Linda D. - April 11, 2017

If you manage a call center, you no doubt face challenges, regardless of your type of business. You ...
Continue Reading

Engage Remote Teams, Increase Productivity

Linda D. - April 7, 2017

Ten Key Ways to Promote Productivity You’ve finally built a remote team of highly skilled profession...
Continue Reading

How To Become a Strong Call Center Manager

Linda D. - March 17, 2017

No matter the business, organization, or entity, managers play an integral role in an efficient, smo...
Continue Reading

A Customer’s Perspective

Linda D. - March 10, 2017

Why The Customer Experience Matters I’m sure you’ve been there. Frustrated and confused. Slightly ag...
Continue Reading

5 Ways To Change A Toxic Call Center Work Environment

Linda D. - March 9, 2017

As a contact center employee, can you imagine showing up for work each day feeling energized and ent...
Continue Reading

Related Posts