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The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

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Monitor and coach an agent’s every interaction from a single screen

Ben W. - October 30, 2018

Introducing chat monitoring & more If you’re using live chat as a way for customers to reach you, you’re doing something right. Today’s empowered, tech-savvy customers want instant satisfact...
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Mathias O., CIO

Recent Posts:

Protect Your Contact Center from Legal Issues

Mathias O., CIO - May 10, 2017

Here are 5 ideas: The contact center industry is rife with challenges. On any given day you might ex...
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A Better Platform to Enhance the Customer Experience

Mathias O., CIO - May 4, 2017

How Websites Built to Enhance the Customer Experience Lead to Business Success The rapid growth of i...
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The Best Video Conference Call Apps Available

Mathias O., CIO - April 13, 2017

Video conferencing is an essential part of business today, so it's important to have the right app f...
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Productivity and Collaboration

Mathias O., CIO - March 24, 2017

Seven IT Project Management Tools The field of information technology is known for being exciting an...
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The Challenge and the Opportunity

Mathias O., CIO - March 16, 2017

20 Traits Of Successful CIOs CIOs must possess a curious mixture of skills and competencies to succe...
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