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Mathias O., CIO

Mathias O., CIO
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Recent Posts

Protect Your Contact Center from Legal Issues

Posted by Mathias O., CIO on May 10, 2017 9:00:00 AM

Here are 5 ideas:

The contact center industry is rife with challenges. On any given day you might experience anything from extreme customer meltdowns to actual hardware meltdowns (it’s happened!). The longer you stay in business, however, the more you learn to anticipate the kinds of issues your call center might face. If you haven’t faced any legal challenges yet; that’s great! We hope you never do. That being said, a bit of proactivity and some maintenance along the way can make a huge difference in outcome, should legal issues ever come your way. Let’s look at five tips that can help prepare you for the unexpected.

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Topics: Compliance, Contact Center Management

A Better Platform to Enhance the Customer Experience

Posted by Mathias O., CIO on May 4, 2017 9:00:00 AM

How Websites Built to Enhance the Customer Experience Lead to Business Success

The rapid growth of internet usage and reliance has permanently changed the landscape and outline of business success. As of 2016, there were approximately 3.5 billion internet users worldwide, increasing from 2.21 billion in 2015. Go back a little further and you’ll see further evidence of the incredible uprising of internet technology, with numbers steadily growing from an even million in 2005 to over two million in 2010 — and continuing to rise up into the billions of users connected today.

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Topics: Customer Experience, Providing a Great Customer Experience

The Best Video Conference Call Apps Available

Posted by Mathias O., CIO on Apr 13, 2017 9:00:00 AM

Video conferencing is an essential part of business today, so it's important to have the right app for video conference calls. Nowadays, you can complete training and webinars, conduct face-to-face video chats, and even share files or record calls with a high-quality program. However, with so many options on the market, it's hard to find the app that best fits your company's needs. Let’s take a look at some of the best options out there and help you find the app that's right for your budget and business priorities.

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Topics: Technology

Productivity and Collaboration

Posted by Mathias O., CIO on Mar 24, 2017 10:36:52 AM

Seven IT Project Management Tools

The field of information technology is known for being exciting and full of opportunity. It’s also known for being incredibly complex and difficult to manage. CIOs, IT managers, and their teams face all kinds of issues, not the least of which are productivity and customer satisfaction.  

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Topics: Technology

The Challenge and the Opportunity

Posted by Mathias O., CIO on Mar 16, 2017 9:00:00 AM

20 Traits Of Successful CIOs

CIOs must possess a curious mixture of skills and competencies to succeed, from effective leadership skills to a willingness to embrace change, take calculated risks, and grow professionally. Here are 20 traits which separate those CIOs who will struggle, and those who will thrive:

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Topics: Technology

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