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The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

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Monitor and coach an agent’s every interaction from a single screen

Ben W. - October 30, 2018

Introducing chat monitoring & more If you’re using live chat as a way for customers to reach you, you’re doing something right. Today’s empowered, tech-savvy customers want instant satisfact...
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A Better Platform to Enhance the Customer Experience

Mathias O., CIO - May 4, 2017

How Websites Built to Enhance the Customer Experience Lead to Business Success The rapid growth of i...
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5 Tips for Remote Workers

Cosima S. - April 28, 2017

5 Tips for Remote Workers: Staying Engaged and Motivated With the advent of the internet, more and m...
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How To Empower Call Center Agents

Rob S. - April 25, 2017

Psychology Today says that motivation is literally the desire to do things. It's the difference betw...
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10 Tips for Creating Effective IVRs

Linda D. - April 24, 2017

If you’ve spent your life a long way from civilization — without phone service — you might not have ...
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Professional Development for Call Center Executives

Linda D. - April 20, 2017

Call center agents are generally responsible for taking customer service calls and helping people wi...
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5 Ways To Help Employees With Work-Life Balance

Yesica M. - April 19, 2017

Finding the right work-life balance isn't easy, and a recent study of 9,700 workers from Ernst and Y...
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8 Great Tips for Training New Call Center Agents

Rob S. - April 18, 2017

 One of the keys to running a successful call center in today’s world is ensuring that customer expe...
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Top Seven Apps to Improve Efficiency for Remote Workers

Linda D. - April 14, 2017

More and more employees are working remotely these days. This can be beneficial for both workers and...
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The Best Video Conference Call Apps Available

Mathias O., CIO - April 13, 2017

Video conferencing is an essential part of business today, so it's important to have the right app f...
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Professional Development for Call Center Agents

Guillermo A. - April 12, 2017

Working as a call center agent can be challenging. You often get calls from people who are frustrate...
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