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The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

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Release notes April 10-11

Ben W. - April 9, 2019

Here are the highlights from our latest release.
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Infrastructure built for BPOs

Richard M. - August 9, 2018

There’s a first time for everything, unless it never happens.
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4 Tips to Improve Agent Coaching

Linda D. - May 1, 2018

Call center supervisors juggle a multitude of responsibilities including expert service provider, co...
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A Rough Guide for Call Center Workers Who Can Work Remotely - 2

Guillermo A. - December 21, 2017

Part 2 A primer for call center agents who can work remotely, call center supervisors with remote ag...
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A Rough Guide for Call Center Workers Who Can Work Remotely

Guillermo A. - December 20, 2017

Part 1 Whether you are a call center agent who can work remotely, or a call center supervisor with r...
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Professional Development for Call Centers

Rob S. - May 12, 2017

In-house training and external educational opportunities. Research reveals that call centers experie...
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Protect Your Contact Center from Legal Issues

Mathias O., CIO - May 10, 2017

Here are 5 ideas: The contact center industry is rife with challenges. On any given day you might ex...
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Create an Effective Employee Management Plan

Rob S. - May 9, 2017

Running a call centre requires a great deal of thought, planning, care, and management. A big part o...
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14 Misconceptions About Customer Service

Linda D. - May 8, 2017

Last year was not a good one for Comcast. According to one study, 15% of Comcast’s Philadelphia cust...
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Optimize Management in Your Call Center

Rob S. - May 5, 2017

Forbes magazine states that over 70 percent of companies have made customer experience improvement t...
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A Better Platform to Enhance the Customer Experience

Mathias O., CIO - May 4, 2017

How Websites Built to Enhance the Customer Experience Lead to Business Success The rapid growth of i...
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