Connect First Blog

A Better Platform to Enhance the Customer Experience

Mathias O., CIO - May 4, 2017

How Websites Built to Enhance the Customer Experience Lead to Business Success The rapid growth of i...

Cosima S. - April 28, 2017

5 Tips for Remote Workers: Staying Engaged and Motivated With the advent of the internet, more and m...

Rob S. - April 25, 2017

Psychology Today says that motivation is literally the desire to do things. It's the difference betw...

Linda D. - April 24, 2017

If you’ve spent your life a long way from civilization — without phone service — you might not have ...

Linda D. - April 20, 2017

Call center agents are generally responsible for taking customer service calls and helping people wi...

Yesica M. - April 19, 2017

Finding the right work-life balance isn't easy, and a recent study of 9,700 workers from Ernst and Y...

Rob S. - April 18, 2017

One of the keys to running a successful call center in today’s world is ensuring that customer expe...

Linda D. - April 14, 2017

More and more employees are working remotely these days. This can be beneficial for both workers and...

Mathias O., CIO - April 13, 2017

Video conferencing is an essential part of business today, so it's important to have the right app f...

Guillermo A. - April 12, 2017

Working as a call center agent can be challenging. You often get calls from people who are frustrate...

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