Connect First Blog

Infrastructure built for BPOs

Richard M. - August 9, 2018

There’s a first time for everything, unless it never happens.

Linda D. - May 1, 2018

Call center supervisors juggle a multitude of responsibilities including expert service provider, co...

Guillermo A. - December 21, 2017

Part 2 A primer for call center agents who can work remotely, call center supervisors with remote ag...

Guillermo A. - December 20, 2017

Part 1 Whether you are a call center agent who can work remotely, or a call center supervisor with r...

Rob S. - May 12, 2017

In-house training and external educational opportunities. Research reveals that call centers experie...

Mathias O., CIO - May 10, 2017

Here are 5 ideas: The contact center industry is rife with challenges. On any given day you might ex...

Rob S. - May 9, 2017

Running a call centre requires a great deal of thought, planning, care, and management. A big part o...

Linda D. - May 8, 2017

Last year was not a good one for Comcast. According to one study, 15% of Comcast’s Philadelphia cust...

Rob S. - May 5, 2017

Forbes magazine states that over 70 percent of companies have made customer experience improvement t...

Mathias O., CIO - May 4, 2017

How Websites Built to Enhance the Customer Experience Lead to Business Success The rapid growth of i...

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