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Connect First Blog Posts

An Introduction to Account Management

Posted by Rob S. on May 21, 2014 2:32:42 AM

Account Management is a multi-faceted job.

Externally, AMs are the face and voice of Connect First – continually reflecting our core values. They are challenged daily with the daunting task of balancing the needs of our customers against the aspirations of our company. Internally, AMs work with our Sales Team to fully train and onboard all new customers, handholding our new customers from the day they sign our contract to the day they can be handed off to our Award Winning Support Team.

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Topics: Account Management, Award Winning Support, Customer Experience, Customer Support, Customers, Support Superheroes

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