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Contact Center Reporting

Posted by Dow B. on Apr 1, 2016 2:57:26 PM

Is it Meeting Your Business’s High Expectations?

Imagine your customer dials into your cloud-based contact center to resolve a dispute and comes up against a brick wall instead of a helpful voice. Your agent is unfriendly, the problem is not resolved and the customer hangs up in frustration, thinking, “What on earth just happened?”

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Topics: Contact Center Reporting, Reporting, Agent Integrity

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