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CONNECT FIRST BLOG

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Six Reasons to Switch Call Center Software

Posted by Linda D. on Apr 13, 2016 2:27:36 PM

Setting up your Call Center

You probably wish to forget the process of getting you call center software setup.  You remember how time consuming and expensive it was. All the up front costs, and process of getting something new installed and learned.  And now?  You are still unsatisfied, but extremely hesitant to do it all again.

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Topics: Analytics, Call Center Software, Cloud Contact Center ROI, Connect First, Reporting, TCPA Compliance

Speed Up Problem Resolution With IVR Software

Posted by Linda D. on Oct 27, 2015 1:26:11 PM

How much time does it take from initial dial-in to your contact center before a customer’s problem is resolved? If you cringe at the thought of answering this question, it’s time to reconsider your company’s customer service strategy. A study from Forrester shows that 71 percent of customers feel that valuing their time is the most critical thing a company can do to provide great customer service.

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Topics: Analytics, Connect First IVR Studio, Technology, Connect First Technologies, IVR Software

When is it Right to Add a Contact Center to Your Business?

Posted by Dow B. on Sep 24, 2015 8:41:35 AM

Your phone is ringing off the hook, what now?

You are heading up an exciting startup company that has the potential to be a major industry disruptor. Right now, your company has yet to go live. But when it does, word is going to spread. And it’s going to spread fast.

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Topics: Analytics, Cloud-Based Contact Center, Infrastructure, Technology

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