As a constituent, there is nothing more irritating than feeling like there is distance between you and your elected officials. Needless to say, when a voter dials into a contact center after a debate and is met with a long hold time and a dropped call, you can bet the politician they are inquiring about will have a tough time receiving their vote.
Connect First Blog Posts
This Thanksgiving, you will most likely gather around the table with your extended family to catch up and spend some quality time together. But as you focus on appreciating the members of your own family, it’s also important to remember the people in your business family: your customers.
Meet Bill. Bill is dialing into your contact center from his sweltering apartment, where it’s 95 degrees and climbing. He is unhappy about his service-related problem, and he is unhappy about the heat. And since Bill is already unhappy, your customer service agent is going to be at a disadvantage when receiving his call.