<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">


Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Political Season Again: Are You Prepared?

Posted by Fred S. on Nov 18, 2015 2:35:52 PM

As a constituent, there is nothing more irritating than feeling like there is distance between you and your elected officials. Needless to say, when a voter dials into a contact center after a debate and is met with a long hold time and a dropped call, you can bet the politician they are inquiring about will have a tough time receiving their vote.

Read More

Topics: ACD, Automatic Call Distribution, Political

Three Contact Center Tools to Give Thanks For This Year

Posted by Rob S. on Nov 20, 2014 12:00:36 AM

This Thanksgiving, you will most likely gather around the table with your extended family to catch up and spend some quality time together. But as you focus on appreciating the members of your own family, it’s also important to remember the people in your business family: your customers.

Read More

Topics: Automatic Call Distribution, cloud contact center, Interactive Voice Response, Technology, cloud-based contact center tools, Connect First Technologies

Keep Your Contact Center Customers Cool

Posted by Linda D. on Jul 15, 2014 1:40:04 AM

Meet Bill. Bill is dialing into your contact center from his sweltering apartment, where it’s 95 degrees and climbing. He is unhappy about his service-related problem, and he is unhappy about the heat. And since Bill is already unhappy, your customer service agent is going to be at a disadvantage when receiving his call.

Read More

Topics: Automatic Call Distribution, cloud contact center, Contact Center Customers, cloud-based features, Customers, Customers-How To

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all