<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">

CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

The Missing Ingredient: Autonomy in Your Contact Center

Posted by Linda D. on Jul 21, 2015 8:46:12 AM

Right now this is how your data center operates: You hire agents, who answer to managers, who answer to supervisors, who answer to the C-suite. It’s a top-down system, which is held back by a thick wall of middle-management. Because of this wall of middle management, innovation has come to a standstill in your department.

Read More

Topics: Customer Relations, Autonomy, Customers, Customers-How To

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all