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Connect First Blog Posts

What's a Next-Generation Call Center ACD?

Posted by Rob S. on Jun 9, 2016 8:52:03 AM

The ACD is the first tool you install when setting up a call center.

Managers today are eager to get on board with the new trendy things to 'shake up' the operational flow or 'upgrade' processes. This is why so much attention is drawn to new technology like big data solutions, cloud services and so on. However, many forget that the core of the customer communications still remains the phone. 68% of all contact center communication is handled via phone.

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Topics: ACD, Big Data, Call Monitoring, Technology, Connect First Technologies

5 Business Goals

Posted by Dow B. on May 24, 2016 8:33:15 AM

5 Business Goals to Champion with Unlimited Data Storage

Call Center Software with Unlimited Data Storage

In April, we at Connect First started offering all our customers unlimited data storage. To highlight all the goodness of such a perk, let’s go through 5 benefits unlimited data storage brings to your business goals.

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Topics: Big Data, disaster recovery, Technology, Unlimited Data Storage

How to Manage Big Data in Your Call Center

Posted by Rob S. on May 17, 2016 4:27:37 PM

Unlimited Data Storage for Your Call Center

Call centers can use their data for protection, efficiency and growth opportunities.  Connect First is probably the only call center software to offer unlimited data storage to help you take advantage of all the numbers.  But, what do you do with them all?  In this blog, we will take a closer look at how to actually use your call center software data.

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Topics: Big Data, Cloud Contact Center Solutions, Reporting, featured

7 Ways to Grow Your Business Using Big Data

Posted by Dow B. on May 3, 2016 9:01:42 AM

Last week, we talked about the value of big data in your call center. This week, we want to break it down more and highlight the ways to use your data, and further emphasize the value of the unlimited data storage you receive when becoming a Connect First customer.

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Topics: Big Data, Connect First IVR Studio, Reporting, Reporting Studio

The Value of Unlimited Data Storage

Posted by Rob S. on Apr 27, 2016 9:21:08 AM

Connect First Customers Now Receive Unlimited Data Storage

Unprecedented Changes

On April 1, we launched our new Reporting Studio.  Customers now have the business intelligence they need to make key business decisions, set KPIs and drive data-based growth.  Additionally, customers now receive unlimited data storage.  Can you imagine?  Is there anyone else on the market that does that?

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Topics: Big Data, Reporting, Reporting Studio, Unlimited Data Storage

Customer Experience Be Damned: You Care About Your Bottom Line

Posted by Dow B. on Mar 14, 2016 1:44:28 PM

Enough already about the importance of creating a strong "customer experience." If you read one more "can't miss" customer service statistic, you're going to lose it.

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Topics: Big Data, Customer Experience, Customer Satisfaction, Reporting, Customers

Use Big Data To Improve Customer Experience

Posted by Linda D. on Jan 21, 2016 7:42:34 AM

The way to better customer service

It’s no secret that big data is one of the most in-demand customer service trends right now.  Just about every enterprise is using it in some form or another to generate strong customer experiences.

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Topics: Big Data, Customer Service, Reporting, Video

Contact Center - Data Center, One In The Same

Posted by Rob S. on Jan 14, 2016 7:58:35 AM

At first glance, the contact center and data center may seem worlds apart. The contact center, after all, is primarily responsible for placating customers, while the data center is responsible for storing and managing information, right?

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Topics: Big Data, Cloud-Based Contact Center Technology, Connect First Technologies

Big Data and Communications Tech: a Powerful Combination

Posted by Rob S. on Dec 2, 2015 1:25:15 PM

Big data—or large pools of refined metrics gleaned from measuring consumer engagements— is very much like the gasoline of the modern contact center. Without an adequate supply of incoming consumer data, even the most state-of-the-art facility, armed with the latest customer service tools, will be unable to identify with the core needs of their target markets.

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Topics: Big Data, Customer Service, Reporting

Big Data: It’s A Big Deal

Posted by Geoff M. on Nov 12, 2015 7:54:18 AM

Why invest in big data?

In a recent article, we explained how heading into 2016, Connect First will be advising its customers to focus less on new innovative solutions and more on well-tested, market-proven technologies for their businesses.

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Topics: Big Data, Cloud Contact Center Technology, Reporting

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