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CONNECT FIRST BLOG

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True Cloud Hosting: Built-In Scalability

Posted by Richard M. on Mar 29, 2017 9:00:00 AM

A well-implemented telephony platform designed specifically as a cloud-based call center platform should provide scalability well beyond what can be found in a premises-based system. Since many hosted platforms are designed by those with premises-based experience, or are premises-based systems repurposed as managed systems, you’ll often find that the limitation found in these platforms can prevent many scalability advantages from being available.

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Topics: benefits of the cloud, Build A Better Contact Center, Cloud Contact Center Dialer

Top Five Things Contact Centers Get Wrong

Posted by Guillermo A. on Mar 22, 2017 9:00:00 AM

Have you ever wondered why your contact center is performing poorly? Or why your agents are defecting left and right? Because agents are the lifeblood of your organization, it stands to reason that the challenges they face on a daily basis can easily become bigger challenges that your business will have to grapple with sooner or later. Want to know what you could be doing wrong and how to fix it? Don’t worry; we’ll get there. First, let’s take a moment to dive in and gain some perspective.

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Topics: Build A Better Contact Center, Contact Center Agents

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