A well-implemented telephony platform designed specifically as a cloud-based call center platform should provide scalability well beyond what can be found in a premises-based system. Since many hosted platforms are designed by those with premises-based experience, or are premises-based systems repurposed as managed systems, you’ll often find that the limitation found in these platforms can prevent many scalability advantages from being available.
Connect First Blog Posts
Have you ever wondered why your contact center is performing poorly? Or why your agents are defecting left and right? Because agents are the lifeblood of your organization, it stands to reason that the challenges they face on a daily basis can easily become bigger challenges that your business will have to grapple with sooner or later. Want to know what you could be doing wrong and how to fix it? Don’t worry; we’ll get there. First, let’s take a moment to dive in and gain some perspective.