Have you been wondering about the state of customer service in your industry as a whole? If so, look no further than a recent poll of U.S. adults from market research provider Ipsos; its findings highlight the industries most sorely in need of customer service overhauls.
Connect First Blog Posts
We’ve all been led astray—cruising the wrong way down one-way streets or driving in circles—by a poorly functioning GPS navigational system. It’s not a good feeling when the technology you invest in fails to fulfill its promise. It’s a bit like the feeling you get when your contact center's business intelligence system fails to work efficiently or provide accurate reports about your department’s operational performance.