<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">

CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Some Industries are Falling Behind in Customer Service

Posted by Rob S. on Apr 30, 2015 1:27:21 PM

Have you been wondering about the state of customer service in your industry as a whole? If so, look no further than a recent poll of U.S. adults from market research provider Ipsos; its findings highlight the industries most sorely in need of customer service overhauls.

Read More

Topics: better customer service, Customer Experience, Business Intelligence, Customers

Overhaul Your Contact Center’s Business Intelligence System

Posted by Geoff M. on Apr 28, 2015 1:41:15 PM

We’ve all been led astray—cruising the wrong way down one-way streets or driving in circles—by a poorly functioning GPS navigational system. It’s not a good feeling when the technology you invest in fails to fulfill its promise. It’s a bit like the feeling you get when your contact center's business intelligence system fails to work efficiently or provide accurate reports about your department’s operational performance.

Read More

Topics: Contact Center Agents, Reporting, Business Intelligence

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all