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Some Industries are Falling Behind in Customer Service

Posted by Rob S. on Apr 30, 2015 1:27:21 PM

Have you been wondering about the state of customer service in your industry as a whole? If so, look no further than a recent poll of U.S. adults from market research provider Ipsos; its findings highlight the industries most sorely in need of customer service overhauls.

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Topics: better customer service, Customer Experience, Business Intelligence, Customers

Overhaul Your Contact Center’s Business Intelligence System

Posted by Geoff M. on Apr 28, 2015 1:41:15 PM

We’ve all been led astray—cruising the wrong way down one-way streets or driving in circles—by a poorly functioning GPS navigational system. It’s not a good feeling when the technology you invest in fails to fulfill its promise. It’s a bit like the feeling you get when your contact center's business intelligence system fails to work efficiently or provide accurate reports about your department’s operational performance.

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Topics: Contact Center Agents, Reporting, Business Intelligence

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