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Tips For Planning Your Customer Service Roadmap

Posted by Linda D. on Dec 3, 2015 1:16:59 PM

Customer service may look easy, but the truth is it’s a deceptively complex—and delicate—process that requires careful planning and constant vigilance. With this in mind, companies that continually rank near the top of the customer service rankings—like Amazon, Chick-fil-A, and Apple— don’t just wind up there by accident. They do so through careful planning and orchestration, and a sharp eye for detail.

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Topics: Business to Business, Customer Experience, Customer Relations, Customers

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