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The Call Blending Debate Continues…

Posted by Patrick B. on May 13, 2013 9:07:04 AM

A few weeks back I was debating with a friend — who also happens to be a respected research analyst in the contact center space — about the merits of call blending. His take was that call blending has been and always will be a bit of a "myth," as it poses serious challenges to implement, especially for larger organizations.

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Topics: Agent Training, Call Blending, Customer Experience, Customer Service, Guest Blog

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