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USA Today reports U.S. call center jobs are increasing

Posted by Len L. on May 5, 2016 8:54:16 AM

After years of call center jobs being outsourced abroad, companies are now bringing them back to the U.S., USA Today reports. Currently 5 million Americans are employed by call center providers. Industry experts believe that advances in technology, increasing oversees labor costs and the fact that customers were demanding better service have contributed to the trend.

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Topics: Call Center Growth, Customer Retention, Guest Blog, Outsourcing

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