When implemented properly, call center software can drastically increase efficiency, customer satisfaction, and your company’s bottom line.
Connect First Blog Posts
Is it possible you're paying for someone else's problems?
There's a conspiracy theory making its way around, regarding anti-virus software companies simultaneously developing the viruses they're fixing. I think about this too often and how the same thing happens underneath my nose in different instances.
Setting up your Call Center
You probably wish to forget the process of getting you call center software setup. You remember how time consuming and expensive it was. All the up front costs, and process of getting something new installed and learned. And now? You are still unsatisfied, but extremely hesitant to do it all again.
Getting cost and performance to go hand in hand is rare. Usually you compromise one for the other. Call quality suffers, but the price is right. Or exorbitant prices are paid for high uptime rates, but the package is not ideal for your business. Interestingly, in the call center software industry, high price does not equate to high performance or sound quality.
When you think of switching call center software, you probably think, "Oh no. Here we go again." No matter the fact that you are spending more than you hoped, have terrible call performance and are frustrated with the support, it can seem daunting to move forward.