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Connect First Blog Posts

Focus On Your Workflow

Posted by Fred S. on Nov 9, 2016 10:00:12 PM

When implemented properly, call center software can drastically increase efficiency, customer satisfaction, and your company’s bottom line.

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Topics: Call Center Software, ROI, Technology, Connect First Technologies, featured

Driving Customer Support or Providing it

Posted by Linda D. on Jul 18, 2016 11:00:08 PM

Is it possible you're paying for someone else's problems?

There's a conspiracy theory making its way around, regarding anti-virus software companies simultaneously developing the viruses they're fixing. I think about this too often and how the same thing happens underneath my nose in different instances.

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Topics: Call Center Software, Customer Support, Customers

Six Reasons to Switch Call Center Software

Posted by Linda D. on Apr 13, 2016 2:27:36 PM

Setting up your Call Center

You probably wish to forget the process of getting you call center software setup.  You remember how time consuming and expensive it was. All the up front costs, and process of getting something new installed and learned.  And now?  You are still unsatisfied, but extremely hesitant to do it all again.

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Topics: Analytics, Call Center Software, Cloud Contact Center ROI, Connect First, Reporting, TCPA Compliance

Call Center Software: The Balance of Cost & Performance

Posted by Rob S. on Apr 7, 2016 2:48:03 PM

Getting cost and performance to go hand in hand is rare. Usually you compromise one for the other. Call quality suffers, but the price is right. Or exorbitant prices are paid for high uptime rates, but the package is not ideal for your business. Interestingly, in the call center software industry, high price does not equate to high performance or sound quality.

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Topics: Call Center Software, Technology, Uptime

Benefits Come With Switching Call Center Software

Posted by Rob S. on Mar 29, 2016 3:42:10 PM

When you think of switching call center software, you probably think, "Oh no.  Here we go again."  No matter the fact that you are spending more than you hoped, have terrible call performance and are frustrated with the support, it can seem daunting to move forward.

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Topics: Call Center Software, SaaS, Connect First Technologies

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