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Infrastructure and Service Level Agreements

Posted by Donna F. on May 20, 2015 12:38:10 PM

For Cloud-Based Contact Centers

All of the vendors have a standard contract that they would like their customers to sign. This document is designed to give them great flexibility in all areas, including service level agreements (SLAs). Prospects are cautioned to carefully review the service level commitments that vendors are willing to make, as they are likely to be slanted in the best interest of the vendor and not users.

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Topics: Guest Blog, SLA, call center software contract, Contracts

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