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Connect First Blog Posts

A Note From The Quiet Side Of Call Center Software

Posted by Kaylee M. on Mar 14, 2017 9:00:00 AM

No matter how long you’ve been a customer of Connect First, chances are you haven’t interacted with anyone on my surprisingly small team. That’s not to say we aren’t working incredibly hard, or that we’re not constantly handling customer requests, bugs, and new features.

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Topics: Call Center Technology, Cloud-Based Contact Center Technology, Connect First Cloud-Based Contact Center Technolog, Stable Technology, Technology, cloud computing technology, Cloud Technology, Connect First Technologies

Take Our Advice: Stay Clear of 'Low Cost' Customer Service Solutions

Posted by Rob S. on Mar 14, 2016 1:37:06 PM

You're thinking of taking the cheap way out and investing in super low-cost contact center software to save a few bucks.

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Topics: Call Center Technology, Cloud-Based Contact Center Technology, Technology, Connect First Technologies

Build Bridges With Your Contact Center Customer Service

Posted by Linda D. on Jul 24, 2014 1:22:22 AM

Don’t Burn Them!

Just recently, a high-profile case came to light in which a customer’s request to cancel his service was met by a resistant agent who refused—for 18 whole minutes—to comply. Now, the call is being hailed by some critics as the worst contact center customer service call of all time (Listen as a Desperate Comcast Rep Refuses to Cancel a Customer’s Service).

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Topics: Agent Training, Call Center Technology, Contact Center Customer Service, Customer Experience, Connect First Technologies, Customers

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