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It’s Time to Raise the Bar for Customer Service

Posted by Linda D. on Jan 22, 2015 12:00:04 AM

With Advanced Call Center Metrics

Picture this: First, a man has an amazing customer experience with his bank. The bank greets him by name, knows all of his preferences and is exceptionally informed and helpful over the phone. Then, the customer calls your retail business’s contact center and has a poor interaction with a service agent. The agent does not have the data to greet the man by name or provide the tailored approach he experienced with his bank.

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Topics: Contact Center Customer Service, Customer Experience, Customer Support, Call Metrics, Customers

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