<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">


Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

What's a Next-Generation Call Center ACD?

Posted by Rob S. on Jun 9, 2016 8:52:03 AM

The ACD is the first tool you install when setting up a call center.

Managers today are eager to get on board with the new trendy things to 'shake up' the operational flow or 'upgrade' processes. This is why so much attention is drawn to new technology like big data solutions, cloud services and so on. However, many forget that the core of the customer communications still remains the phone. 68% of all contact center communication is handled via phone.

Read More

Topics: ACD, Big Data, Call Monitoring, Technology, Connect First Technologies

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all