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These Colors Don't Run, But Contact Center Customers Do

Posted by Linda D. on Jul 3, 2014 1:00:59 AM

This July, U.S. citizens from Afghanistan to San Diego will honor American independence by paying homage to the red, white and blue. And while it’s true our flag’s colors “don’t run,” the same cannot be said for contact center customers dissatisfied with online retail purchasing processes. In fact, online cart abandonment is a major problem many companies are struggling to mitigate.

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Topics: Cart Abandonment, Contact Center Customer Service, Customer Experience, Customer Support, Customers

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