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Hong Kong’s Customer Service Problem?

Posted by Rob S. on Jul 22, 2014 1:50:13 AM

What Is the Antidote to a Troubling Customer Service Problem?

Right now, China’s Hong Kong region has a big customer service problem. Its economy is built directly on customer service, with over 90 percent of the region’s GDP in the service sector. But despite the need for companies to deliver a high-quality customer experience, recent research shows that the majority of businesses are failing to meet expectations.

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Topics: Customer Experience, Customer Relationship Management Solutions, Customer Support, China Customer Service Problem, Customers

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