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Connect First Blog Posts

The Contact Center Customer Service Needle is Stuck on Mediocrity

Posted by Rob S. on Feb 19, 2015 12:00:13 AM

How Can We Move It?

The customer service industry has a big problem. Right now, it’s mired in a seemingly endless—and confusing—bog of new technologies, as evidenced by a slew of fresh acronyms popping up to encapsulate them. It seems like every day there is a new contact center solution with a clever name that can guarantee better customer service results.

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Topics: Contact Center Customer Service, Customer Experience, cloud-base customer relationship, Customers

Choosing a Contact Center Technology Vendor

Posted by Linda D. on Apr 14, 2014 7:51:03 AM

In Business, There's No Substitute for Face-to-Face Interactions

Choosing a contact center technology vendor is an important decision—and not something you want to rush into. You want to make sure that you're in good hands, and that you feel great about doing business with the company that you select. The goal is to foster a trusting, long-lasting relationship instead of one that will fizzle out after a few months.

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Topics: cloud contact center, Technology, cloud-base customer relationship, Cloud Contact Center Vendor, Connect First Technologies, contact center technology vendor

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