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Connect First Blog Posts

Mastering the Art of Proactive Engagement

Posted by Rob S. on Jan 27, 2015 12:00:58 AM

There’s a fine line between what is acceptable and what is not when reaching out to customers from your contact center. When customer outreach is done correctly, meaning in a way that is not invasive, it’s called "proactive engagement". But when it’s done incorrectly, it can be seen as annoying—and could reflect poorly on your company.

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Topics: cloud contact center, Customer Experience, Cloud-based automatic dialing solution, Customers, Proactive Engagement

The Formula One Approach

Posted by Richard M. on Dec 10, 2012 10:13:50 AM

Technological advances from automobile racing often trickle down to consumer vehicles. What better way is there to test out new concepts, when you have the desire to push machinery past its breaking point?

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Topics: Customer Experience, Political, Cloud-based automatic dialing solution, political outbound systems

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