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Connect First Blog Posts

Debunking a Myth: the Cloud is Not Secure

Posted by Geoff M. on Jul 17, 2014 1:58:35 AM

Do you run and hide every time an associate suggests migrating your customer service platform to the cloud? If so, you’re not alone. In fact, 30 percent of companies report that security is the biggest pain point and roadblock to cloud adoption (411 Research). Many executives are still under the impression that it’s safer to use legacy systems for customer service than to employ the services of a remote cloud provider.

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Topics: Cloud-Based Call Center, Cloud security, Compliance Technologies, Connect First Technologies, Security/Compliance

Around the Cloud in 80 Days

Posted by Geoff M. on Jul 8, 2014 1:36:47 AM

Contact Center Lessons from Jules Verne’s Masterpiece

According a recent DMG Study, Cloud-Based Contact Center infrastructure Report, there are an overwhelming 80 vendors in the cloud-based contact center industry all competing for your business. Which means you might feel a bit like Jules Verne’s famous protagonist Phileas Fogg in “Around the World in Eighty Days,”  trying to navigate your way though the contact center industry in a very short amount of time. With so many options, it can be difficult to choose the right provider.

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Topics: Cloud-Based Call Center, cloud contact center, Infrastructure, Technology, Cloud computing

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