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CONNECT FIRST BLOG

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Want to Serve Your Clients Better? Get to Know Them

Posted by Linda D. on Dec 4, 2014 12:00:59 AM

Think about what it feels like walking into your favorite local diner, where the waitresses know your name, and a good idea of what you’ll order. They know you like your coffee black, and your eggs over easy.

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Topics: Agent Training, Customer Experience, Cloud-Based Contact Center Advantages, Customer-Centric Attitude, Customers

Your Business is Growing. Make Sure It's in the Cloud

Posted by Linda D. on Dec 2, 2014 12:00:34 AM

Right now, your business is small. But it’s growing. In fact, it has the potential to grow rapidly overnight. Does your company have the resources needed to allow for sudden and unexpected growth?

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Topics: cloud contact center, Customer Support, Infrastructure, Technology, Cloud-Based Contact Center Advantages, Cloud Contact Center For Business Growth

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