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Contact Center Infrastructure Market Report

Posted by Geoff M. on Mar 19, 2014 2:50:32 PM

Key Takeaways from DMG's 2013-14 Cloud-Based Contact Center Report

Right now, IT executives around the world are weighing in on whether now is the right time to adopt cloud technology in the contact center. And as industry pundit DMG Consulting demonstrated in the "DMG's 2013-14 Cloud-Based Contact Center Infrastructure Market Report,” the timing couldn't be better as we are in the middle of a great cloud migration.

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Topics: Customer Experience, Inbound ACD, Infrastructure, Reporting, Cloud-Based Contact Center Infrastructure

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