No matter how long you’ve been a customer of Connect First, chances are you haven’t interacted with anyone on my surprisingly small team. That’s not to say we aren’t working incredibly hard, or that we’re not constantly handling customer requests, bugs, and new features.
Connect First Blog Posts
Topics: Call Center Technology, Cloud-Based Contact Center Technology, Connect First Cloud-Based Contact Center Technolog, Stable Technology, Technology, cloud computing technology, Cloud Technology, Connect First Technologies
People tend to hang on to the sure thing, but when this tendency carries over to business, you can have serious consequences. Implemented call center software is viewed as the safe bet because the work that went into setting them up and the perceived cost in switching. Managers don't want to take risks in switching to another platform with the same promises in hopes of a different result.
You're thinking of taking the cheap way out and investing in super low-cost contact center software to save a few bucks.
Let's be perfectly honest:
To you, as an executive, the daily affairs of your contact center mean very little.
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You and your contact center technology vendor have been an item for quite some time. But the relationship is not going all that well, is it?
At first glance, the contact center and data center may seem worlds apart. The contact center, after all, is primarily responsible for placating customers, while the data center is responsible for storing and managing information, right?
Five Questions To Ask Before Investing In New Contact Center Technology
You’re heading into 2016 with a fresh budget and a long list of new customer service technologies you want to explore. From cutting-edge virtual agents to workforce automation technologies, there is no shortage of enticing solutions on the market vying for a place in your contact center.
It’s been a long journey to get to this point in your career, but you’re finally at the helm of your customer outreach department. As the manager, you’re finally calling the shots and you hope to take your company’s customer service to new heights.
We may be about nine months away from the Iowa caucuses, but all signs indicate that presidential campaign for election season 2016 is already under way as politicians eye key battleground states and plan their strategies for influencing voters there.
Don’t Forget About the Importance of Customer Service
Launching a contact center startup business can be a hectic and confusing ordeal in its early stages, as your business learns from its mistakes which practices work and which don’t. Every day will be an educational experience. Yet getting your company up and running is similar to how show business operates in that customers need to see a finished, flawless presentation at all times. If you want your business to be successful, you can’t show any signs of disorganization or confusion.