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CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

A Note From The Quiet Side Of Call Center Software

Posted by Kaylee M. on Mar 14, 2017 9:00:00 AM

No matter how long you’ve been a customer of Connect First, chances are you haven’t interacted with anyone on my surprisingly small team. That’s not to say we aren’t working incredibly hard, or that we’re not constantly handling customer requests, bugs, and new features.

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Topics: Call Center Technology, Cloud-Based Contact Center Technology, Connect First Cloud-Based Contact Center Technolog, Stable Technology, Technology, cloud computing technology, Cloud Technology, Connect First Technologies

How much should you tolerate with your call center software?

Posted by Dow B. on Jun 2, 2016 9:12:14 AM

People tend to hang on to the sure thing, but when this tendency carries over to business, you can have serious consequences. Implemented call center software is viewed as the safe bet because the work that went into setting them up and the perceived cost in switching. Managers don't want to take risks in switching to another platform with the same promises in hopes of a different result.

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Topics: Cloud-Based Contact Center Technology, Contact Center Infrastructure, Customer Experience, Customers

Take Our Advice: Stay Clear of 'Low Cost' Customer Service Solutions

Posted by Rob S. on Mar 14, 2016 1:37:06 PM

You're thinking of taking the cheap way out and investing in super low-cost contact center software to save a few bucks.

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Topics: Call Center Technology, Cloud-Based Contact Center Technology, Technology, Connect First Technologies

Don't Play Around With Issue Resolution In Your Contact Center

Posted by Dow B. on Feb 25, 2016 1:05:06 PM

Let's be perfectly honest:
To you, as an executive, the daily affairs of your contact center mean very little.

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Topics: Cloud-Based Contact Center Technology, Customer Experience, Issue Resolution, Technology, Customers

Is Your Contact Center Vendor Taking You For Granted?

Posted by Dow B. on Feb 16, 2016 1:22:31 PM

Talk To Connect First

You and your contact center technology vendor have been an item for quite some time. But the relationship is not going all that well, is it?

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Topics: Cloud-Based Contact Center Technology, Customer Relations, Cloud Contact Center Vendor

Contact Center - Data Center, One In The Same

Posted by Rob S. on Jan 14, 2016 7:58:35 AM

At first glance, the contact center and data center may seem worlds apart. The contact center, after all, is primarily responsible for placating customers, while the data center is responsible for storing and managing information, right?

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Topics: Big Data, Cloud-Based Contact Center Technology, Connect First Technologies

Contact Center Technology

Posted by Dow B. on Dec 1, 2015 1:30:38 PM

Five Questions To Ask Before Investing In New Contact Center Technology

You’re heading into 2016 with a fresh budget and a long list of new customer service technologies you want to explore. From cutting-edge virtual agents to workforce automation technologies, there is no shortage of enticing solutions on the market vying for a place in your contact center.

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Topics: ACD, Cloud-Based Contact Center Technology, CRM, Infrastructure, IVR, Technology, Connect First Technologies

Three Things the C-Suite Expects from a Contact Center

Posted by Geoff M. on Jun 18, 2015 8:00:04 AM

It’s been a long journey to get to this point in your career, but you’re finally at the helm of your customer outreach department. As the manager, you’re finally calling the shots and you hope to take your company’s customer service to new heights.

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Topics: Cloud-Based Contact Center Technology, Cloud Contact Center ROI, Cloud Contact Center Solutions, Technology

Is Your Contact Center Ready for Election Season 2016?

Posted by Rob S. on Jun 9, 2015 8:32:23 AM

We may be about nine months away from the Iowa caucuses, but all signs indicate that presidential campaign for election season 2016 is already under way as politicians eye key battleground states and plan their strategies for influencing voters there.

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Topics: Cloud-Based Contact Center Technology, Political

Contact Center Startups

Posted by Rob S. on Nov 4, 2014 12:00:53 AM

Don’t Forget About the Importance of Customer Service

Launching a contact center startup business can be a hectic and confusing ordeal in its early stages, as your business learns from its mistakes which practices work and which don’t. Every day will be an educational experience. Yet getting your company up and running is similar to how show business operates in that customers need to see a finished, flawless presentation at all times. If you want your business to be successful, you can’t show any signs of disorganization or confusion.

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Topics: Cloud-Based Contact Center Technology, cloud contact center, Contact Center Start-up, Infrastructure, Technology, Connect First Technologies

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