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Connect First Blog Posts

Three Contact Center Tools to Give Thanks For This Year

Posted by Rob S. on Nov 20, 2014 12:00:36 AM

This Thanksgiving, you will most likely gather around the table with your extended family to catch up and spend some quality time together. But as you focus on appreciating the members of your own family, it’s also important to remember the people in your business family: your customers.

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Topics: Automatic Call Distribution, cloud contact center, Interactive Voice Response, Technology, cloud-based contact center tools, Connect First Technologies

Is There Any Room for Fun in a Call Center?

Posted by Rob S. on Nov 11, 2014 12:00:59 AM

What would you do if one of your employees started answering calls in a voice that sounded robotic? This was the case recently at the New York City Health Department when it discovered that one of its contact center agents was answering phone calls in a slow and overly enunciated manner.

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Topics: Agent Training, Connect First IVR Studio, Interactive Voice Response Software, cloud-based contact center tools, Connect First Technologies, Customers

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