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Keep Your Contact Center Customers Cool

Posted by Linda D. on Jul 15, 2014 1:40:04 AM

Meet Bill. Bill is dialing into your contact center from his sweltering apartment, where it’s 95 degrees and climbing. He is unhappy about his service-related problem, and he is unhappy about the heat. And since Bill is already unhappy, your customer service agent is going to be at a disadvantage when receiving his call.

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Topics: Automatic Call Distribution, cloud contact center, Contact Center Customers, cloud-based features, Customers, Customers-How To

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