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CONNECT FIRST BLOG

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Your Customer Service Fire Extinguisher

Posted by Linda D. on Dec 22, 2014 12:14:22 AM

Cloud Technology: Your Customer Service Fire Extinguisher for Stopping Fires

We’ve all panicked about the following: Negative feedback about one of your company’s products goes viral, reaching tens of thousands of people in just a few hours though tweets, social postings and word of mouth.

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Topics: Customer Support, Infrastructure, Cloud-based Contact Center Solutions, Cloud-based Tools, Customers, Customers Feedback

Is your contact center competing in the World Cup?

Posted by Rob S. on Jun 25, 2014 2:27:00 AM

If your contact center were competing in the World Cup, would it have the skills necessary to get to the final match?

If your contact center were competing in the 2014 World Cup, would it have the skills necessary to get to the final match? Or would it be handed an early exit visa back to its country of origin? If you want to be the best, your contact center must have the technology to support the agent skill set required to provide an amazing customer experience. In this era of competitive service excellence, cloud technology is your solution for enhancing customer satisfaction and loyalty.

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Topics: Connect First, Connect First Foundation, Contact Center, Cloud-based Tools

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