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We’ve all panicked about the following: Negative feedback about one of your company’s products goes viral, reaching tens of thousands of people in just a few hours though tweets, social postings and word of mouth.
Topics: Customer Support, Infrastructure, Cloud-based Contact Center Solutions, Cloud-based Tools, Customers, Customers Feedback
If your contact center were competing in the 2014 World Cup, would it have the skills necessary to get to the final match? Or would it be handed an early exit visa back to its country of origin? If you want to be the best, your contact center must have the technology to support the agent skill set required to provide an amazing customer experience. In this era of competitive service excellence, cloud technology is your solution for enhancing customer satisfaction and loyalty.
Topics: Connect First, Connect First Foundation, Contact Center, Cloud-based Tools
Connect First is the market leader in customer-centric, enterprise-to-small-business, cloud-based contact center application software. At the core we create value, and we continue to build on it in every interaction. Our cost-effective, no-fuss, comprehensive contact center software is designed to deliver a superior customer experience, every step of the way.
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