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CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

A Note From The Quiet Side Of Call Center Software

Posted by Kaylee M. on Mar 14, 2017 9:00:00 AM

No matter how long you’ve been a customer of Connect First, chances are you haven’t interacted with anyone on my surprisingly small team. That’s not to say we aren’t working incredibly hard, or that we’re not constantly handling customer requests, bugs, and new features.

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Topics: Call Center Technology, Cloud-Based Contact Center Technology, Connect First Cloud-Based Contact Center Technolog, Stable Technology, Technology, cloud computing technology, Cloud Technology, Connect First Technologies

IT Managers Believe in Cloud Computing Technology

Posted by Linda D. on Feb 12, 2015 12:00:58 AM

Adopting new infrastructure into your contact center can be a nerve-racking experience. Sometimes it’s better to wait until a technology moves out of its nascent stage before you give the green light to adopting it into your core network. Case in point, when the cloud was first introduced, many business leaders took this wait-and-see approach, as the technology was just too untested and challenging to assess.

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Topics: cloud contact center, Cloud Contact Center ROI, Cloud Contact Center Solutions, Technology, cloud computing technology

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