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Connect First Blog Posts

True Cloud Hosting: Built-In Scalability

Posted by Richard M. on Mar 29, 2017 9:00:00 AM

A well-implemented telephony platform designed specifically as a cloud-based call center platform should provide scalability well beyond what can be found in a premises-based system. Since many hosted platforms are designed by those with premises-based experience, or are premises-based systems repurposed as managed systems, you’ll often find that the limitation found in these platforms can prevent many scalability advantages from being available.

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Topics: benefits of the cloud, Build A Better Contact Center, Cloud Contact Center Dialer

Election Season May Be Over, but...

Posted by Rob S. on Nov 26, 2014 12:00:37 AM

Now the Real Work Begins in Your Contact Center

Now that the dust has settled after a long midterm election season, and your team has caught its collective breath, it’s time to get back to work. The next campaign will be here before you know it, and the outreach work you do now can go a long way toward determining future election results for your party.

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Topics: Political, Cloud Contact Center Dialer, Connect First Technologies, Political Dialer System

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