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CONNECT FIRST BLOG

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Full-Scale Cloud Contact Center Migration

Posted by Linda D. on Sep 1, 2015 3:36:47 PM

Everyone’s Doing It ... Right?

At this point in the buying cycle for cloud contact center services, you’ve already been convinced that the cloud is right for your business. Now comes the big question: How much of your legacy network should you outsource into a private or public cloud environment?

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Topics: cloud contact center, Cloud Contact Center Migration, Hybrid Technology, Technology

Maximum ROI In Your Contact Center

Posted by Greg L. on Apr 22, 2015 2:03:46 PM

Pennies to Profits: How to Achieve Maximum ROI In Your Contact Center

Do adjectives like "sinking ship" and "money pit" describe your customer contact center? Are extraneous capital and operational expenses causing you to re-think your plan? The contact center is one of the most important parts of your enterprise, as it acts as the front lines when providing service for your customers. Unfortunately, it can be a real drain on your finances.

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Topics: Cloud Contact Center Migration, Cloud Contact Center ROI, Guest Blog, ROI

Is Your Business Too Big for a Cloud Contact Center?

Posted by Geoff M. on Mar 26, 2015 3:07:58 PM

While the rest of the business world is jumping head first into the cloud contact center market, you’re still on the sidelines assessing the situation. What’s holding you back is the concern that your enterprise is too large for a migration to the cloud, which you justify with worries about cloud capabilities for performance, scalability and security.

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Topics: Cloud Contact Center Migration, Cloud Contact Center ROI, Technology, Cloud Contact Center Vendor

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