We know you don’t want to talk about CSR turnover rates in your organization. But like pulling off a band-aid, it’s best to get this over with.
Connect First Blog Posts
Why invest in big data?
In a recent article, we explained how heading into 2016, Connect First will be advising its customers to focus less on new innovative solutions and more on well-tested, market-proven technologies for their businesses.
Money Alone Won’t Build A Better Contact Center, But It Sure Helps.
Be Wary About Going ‘All In’
Recently, a lot of customers have been inquiring about all-inclusive cloud contact center pricing models, which provide a variety of services at flat rates typically advertised as a “low monthly subscription.”
How to Prevent Calls From Bottlenecking in Your Contact Center
It’s 4 p.m. and one of your customers has an urgent matter that he or she needs to clarify with an agent over the phone. Unfortunately, this is one of the busiest call times at your contact center.
Your understaffed and overworked contact center is like a sinking ship, with heavy waves of customers flooding your phone lines. As a result of your tsunami-like call volume, your agents must work extra hard to keep up with demand. In effect, this is driving up contact center costs, as agents must spend more time handling inbound calls and less time focusing on profit-driving initiatives.
Celebrate National Simplify Your Life Week With Cloud Contact Center Technology
Here at Connect First, we were interested to learn that the first week of August is National Simplify Your Life Week. After all, we’re constantly looking for ways to simplify and enhance the the customer experience with cloud contact center technology. The contact center can be a pretty hectic place, and staying on top of customer requests and heavy call volumes can be overwhelming without the right cloud contact center technology.