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CONNECT FIRST BLOG

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Connect First Blog Posts

Is Your Contact Center Vendor Taking You For Granted?

Posted by Dow B. on Feb 16, 2016 1:22:31 PM

Talk To Connect First

You and your contact center technology vendor have been an item for quite some time. But the relationship is not going all that well, is it?

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Topics: Cloud-Based Contact Center Technology, Customer Relations, Cloud Contact Center Vendor

Stability: The Name of the Game For Contact Centers

Posted by Dow B. on Dec 15, 2015 2:20:00 PM

Stability: The Name of the Game For Contact Centers

As a customer service administrator, one of your main jobs is to ensure that your contact center is 100 percent stable. After all, your department has an enormous responsibility in terms of collecting and managing your customer data. If something were to happen to your network—like an unplanned disaster or a prolonged network outage—your customer service strategy would be completely crippled.

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Topics: Connect First, Customer Service, Stability, Cloud Contact Center Vendor

Tips for Selecting a Cloud Contact Center Vendor

Posted by Dow B. on Nov 11, 2015 8:08:34 AM

While ease of deployment, low upfront cost, reduced strain on internal IT resources, high scalability and redundancy continue to be the main factors driving organizations to migrate their in-house contact center systems to the cloud, companies considering making the switch should know that those aren’t the only reasons for selecting a particular cloud vendor.

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Topics: Connect First, Uptime, Cloud Contact Center Vendor

Is Your Business Too Big for a Cloud Contact Center?

Posted by Geoff M. on Mar 26, 2015 3:07:58 PM

While the rest of the business world is jumping head first into the cloud contact center market, you’re still on the sidelines assessing the situation. What’s holding you back is the concern that your enterprise is too large for a migration to the cloud, which you justify with worries about cloud capabilities for performance, scalability and security.

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Topics: Cloud Contact Center Migration, Cloud Contact Center ROI, Technology, Cloud Contact Center Vendor

How Late Does Your Contact Center Stay Open?

Posted by Linda D. on Mar 18, 2015 3:33:37 PM

Mary has an important question about her account and needs to speak to a representative in your business’s contact center—but not before 6 p.m. when she gets out of work. Unfortunately for Mary, your contact center closes its doors at 6 p.m. meaning she’ll have to wait another day.

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Topics: Cloud Contact Center Solutions, Connect First, Cloud Contact Center Vendor

Contact Center Start-up: Getting Started on the Right Foot

Posted by Linda D. on Sep 18, 2014 1:00:29 AM

If you have a contact center start-up or are just getting involved in the contact center industry, it’s important to get started on the right foot. After all, the contact center is one of the most important parts of the enterprise, as it is charged with both inbound and outbound customer communications. Customers will judge the efficiency of an organization based on how well this department performs.

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Topics: cloud contact center, Contact Center Costs, contact center startup, Technology, Uptime, Cloud Contact Center Vendor, Connect First Technologies

Choosing a Contact Center Technology Vendor

Posted by Linda D. on Apr 14, 2014 7:51:03 AM

In Business, There's No Substitute for Face-to-Face Interactions

Choosing a contact center technology vendor is an important decision—and not something you want to rush into. You want to make sure that you're in good hands, and that you feel great about doing business with the company that you select. The goal is to foster a trusting, long-lasting relationship instead of one that will fizzle out after a few months.

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Topics: cloud contact center, Technology, cloud-base customer relationship, Cloud Contact Center Vendor, Connect First Technologies, contact center technology vendor

Selecting A Cloud Contact Center Solution Vendor

Posted by Rob S. on Apr 22, 2013 3:42:20 PM

What are the main factors driving organizations to migrate their in-house contact center systems to the cloud?

While ease of deployment, low upfront cost, reduced strain on internal IT resources, high scalability and redundancy continue to be the main factors driving organizations to migrate their in-house contact center systems to the cloud, companies considering making the switch should know that those aren’t the only reasons for selecting a particular cloud vendor.

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Topics: cloud contact center, Fast Deployment, Infrastructure, Technology, Cloud Contact Center Vendor, Redundancy and Scalability

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