<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">

CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

14 Misconceptions About Customer Service

Posted by Linda D. on May 8, 2017 9:00:00 AM

Last year was not a good one for Comcast. According to one study, 15% of Comcast’s Philadelphia customers heard a busy signal when calling in to their customer service number. One man who actually managed to get through was put on hold for three and a half hours when he tried to cancel his service. A different customer, also trying to cancel, was forced to argue with the call center representative, who outright refused his request and demanded for ten minutes that the customer give him a good reason for cancelling.

Read More

Topics: Call Center Customer Service, Cloud customer service

Be Indispensable With a Strong Customer Service Solution

Posted by Linda D. on Jan 8, 2015 12:00:17 AM

Stop and think about that one person in your life you know you can rely on to lend an ear over the phone and help you through a situation. This friend may feel indispensible to you.

Read More

Topics: Agent Training, Cloud customer service, Customer Experience, Strong Customer Service Solution, Customers

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all