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Connect First Blog Posts

14 Misconceptions About Customer Service

Posted by Linda D. on May 8, 2017 9:00:00 AM

Last year was not a good one for Comcast. According to one study, 15% of Comcast’s Philadelphia customers heard a busy signal when calling in to their customer service number. One man who actually managed to get through was put on hold for three and a half hours when he tried to cancel his service. A different customer, also trying to cancel, was forced to argue with the call center representative, who outright refused his request and demanded for ten minutes that the customer give him a good reason for cancelling.

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Topics: Call Center Customer Service, Cloud customer service

Be Indispensable With a Strong Customer Service Solution

Posted by Linda D. on Jan 8, 2015 12:00:17 AM

Stop and think about that one person in your life you know you can rely on to lend an ear over the phone and help you through a situation. This friend may feel indispensible to you.

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Topics: Agent Training, Cloud customer service, Customer Experience, Strong Customer Service Solution, Customers

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