Call centers worldwide are moving to SaaS (hosted) call center platforms at a rapid pace. Why are so many companies moving away from owning and managing equipment onsite and moving to 'The Cloud'? Below are the top five reasons.
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An increasing number of contact centers are utilizing, and/or becoming part of a versatile hosted (cloud based) solution known as contact center Cloud Routing. Campaigns or call volume may dictate that Centers with multiple locations, or several independent centers be made available as a cohesive pool to handle thousands of calls on a permanent basis, or due to media schedule, or even seasonal demand.