<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">

CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

5 Reasons Call Centers are Moving to the Cloud

Posted by Fred S. on May 6, 2015 9:31:32 AM

Call centers worldwide are moving to SaaS (hosted) call center platforms at a rapid pace. Why are so many companies moving away from owning and managing equipment onsite and moving to 'The Cloud'? Below are the top five reasons.

Read More

Topics: Infrastructure, SaaS, Technology, Cloud Routing

Benefits of Contact Center Cloud Routing

Posted by Linda D. on Mar 8, 2014 9:40:22 AM

An increasing number of contact centers are utilizing, and/or becoming part of a versatile hosted (cloud based) solution known as contact center Cloud Routing. Campaigns or call volume may dictate that Centers with multiple locations, or several independent centers be made available as a cohesive pool to handle thousands of calls on a permanent basis, or due to media schedule, or even seasonal demand.

Read More

Topics: cloud contact center, Cloud Platform, SaaS, Technology, Cloud Routing, Connect First Technologies, Software as a Service

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all