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CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

A Note From The Quiet Side Of Call Center Software

Posted by Kaylee M. on Mar 14, 2017 9:00:00 AM

No matter how long you’ve been a customer of Connect First, chances are you haven’t interacted with anyone on my surprisingly small team. That’s not to say we aren’t working incredibly hard, or that we’re not constantly handling customer requests, bugs, and new features.

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Topics: Call Center Technology, Cloud-Based Contact Center Technology, Connect First Cloud-Based Contact Center Technolog, Stable Technology, Technology, cloud computing technology, Cloud Technology, Connect First Technologies

Reflections in the Contact Center Cloud

Posted by Rob S. on Apr 22, 2014 1:30:34 PM

Connect First's Call Center Software is a product that often sells itself.

I was 11 when my family bought our subscription to America On-Line, then promising to be the world's foremost resource for all things Information Superhighway (Thank Gore for that one). I remember how happy I was to see the icons on the screen letting you know where you were in the dial-up process. The sounds of the modem in that all too horrifyingly haunting series of beeps and crashes followed by silence that keyed you in to being connected. That's it, you were there. The internet. The World Wide Web. The Cloud.

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Topics: cloud contact center, Cloud Contact Center Solutions, Technology, Cloud Technology, Connect First Technologies

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