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Connect First Blog Posts

A Rough Guide for Call Center Workers Who Can Work Remotely - 2

Posted by Guillermo A. on Dec 21, 2017 6:00:00 AM

Part 2

A primer for call center agents who can work remotely, call center supervisors with remote agents, and others in the call center industry.

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Topics: Call Center Agents, Company Culture, IVR system

A Rough Guide for Call Center Workers Who Can Work Remotely

Posted by Guillermo A. on Dec 20, 2017 1:53:46 PM

Part 1

Whether you are a call center agent who can work remotely, or a call center supervisor with remote agents, the following is a rough guide of expectations, tips, and considerations. IVR, Interactive Voice Response, will route a call to an agent without regard to physical location. The IVR’s determining factor may be skills-based routing, but mainly dependent on whether an agent is available or not.

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Topics: benefits of the cloud, Call Center Agents, Company Culture

5 Ways To Change A Toxic Call Center Work Environment

Posted by Linda D. on Mar 9, 2017 9:00:00 AM

As a contact center employee, can you imagine showing up for work each day feeling energized and enthusiastic, looking forward to the challenges that lie ahead? As a customer, can you imagine feeling as though someone is listening to you, engaging you in a practical and meaningful solution, and somehow making the process collaborative, relaxing and fun?

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Topics: cloud contact center, Company Culture

A 98% Customer Retention Rate

Posted by Fred S. on Aug 29, 2016 9:54:03 AM

Introducing 3 Members of Our Superhero Support Team

Our support team differentiates themselves with 24/7 unlimited 100% in-house support and an average 1-2 minute first response time.  Pretty incredible, right?

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Topics: Connect First, Customer Support, Company Culture, Connect First Superheroes

A Message From Your Future Connect First Customer Success Manager

Posted by Rob S. on Feb 11, 2016 1:27:22 PM

Allow me to introduce myself. I’m a Customer Success Manager (CSM) at Connect First. You can consider me your primary point of contact who will be in charge of overseeing all aspects of your account. Once your onboarding process is complete, I’ll be like a direct member of your staff—ready to assist you every step of the way.

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Topics: Connect First, Customer Satisfaction, Company Culture

Three Essential TEDx Talks

Posted by Linda D. on Oct 1, 2015 8:07:08 AM

Three TEDx Talks That Will Change Your Approach to Customer Service

If you’ve spent any time on The Connection, our digital networking hub, you’ll know that we’re all about innovating and sharing great ideas. So it’s no wonder that we love everything about TED (Technology, Entertainment and Design), a not-for-profit organization that hosts informative talks from leaders across a myriad of disciplines. We’re also crazy about TEDx, independently organized TED events that follow the TED format.

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Topics: Customer Experience, Company Culture, Customers, TEDX Talks

Connect First Employees Actually Get Together on Weekends!?

Posted by Linda D. on Jun 16, 2015 8:07:07 AM

Picture this: It’s 4 p.m. on a Friday and you’re stealthily inching toward the door after a long week of work, hoping to skirt out before someone sees you go.

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Topics: Connect First, Charity Causes, Company Benefits, Company Culture

Not Your Typical Contact Center Vendor

Posted by Linda D. on May 14, 2015 12:53:29 PM

When it comes to partnering with a contact center vendor, there are a few core elements you want to see before you seal the deal by signing a service level agreement. It’s vital to make sure the organization is one that you can trust, as well as one that operates with a strong code of ethics—and your best interests—in mind.

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Topics: Connect First, Connect First Foundation, Company Culture

Connect First: Embracing Canine Culture

Posted by Richard M. on Sep 23, 2014 1:00:49 AM

Spend some time walking around the Connect First headquarters and you’ll notice something different about our culture. You might see a Chocolate Lab on your way to get a cup of coffee. Or there might be a golden retriever playing with a chew toy in the finance department. In fact, while there are always at least three dogs lounging about, there could be as many as 15 in the office at any given time.

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Topics: Agent Training, Connect First, Connect First Canines, Connect First Culture, Company Culture

Don’t Settle for Anything Less Than the Best

Posted by Rob S. on Jun 3, 2014 4:48:46 AM

When Selling Contact Center Platforms

Think about how amazing it feels to provide your customers with the best offering possible—not to mention how it drives recurring revenue. The Broncos brass experiences it every time Peyton Manning runs out for a snap. Chef Wolfgang Puck gets the feeling when customers enjoy his masterful concoctions. When you don’t have to worry about the quality of your product or service, selling is easy.

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Topics: Connect First, Contact Center Platforms, Referral Partner, Referral Program, Company Culture, Referral Partners

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