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Connect First Blog Posts

Your Contact Center Should Be Seen, Not Heard

Posted by Rob S. on Mar 24, 2016 3:56:08 PM

Your kids know the drill when it comes to staying up past their bedtime: They need to be seen but not heard. The moment they start making a racket, it’s off to bed. But if they play silently in the background, they may be able to buy an extra half an hour of or so of playtime.

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Topics: Contact Center Costs, Customer Complaints, TCPA Compliance, Compliance Technologies, Security/Compliance

A Fresh Look at the Recovery of the Outbound Market

Posted by Donna F. on Apr 29, 2015 1:35:59 PM

A few years ago the outbound dialing market was written off as “dead.” The Do Not Call (DNC) Registry of 2004 in the US, and similar regulations and requirements in other parts of the world, seemed intent on preventing companies from using outbound dialing solutions to reach their customers. While this interpretation was justified, it wasn’t the true goal of these regulations.

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Topics: Guest Blog, TCPA, Compliance Technologies, Do Not Call, HIPAA Compliance

Are You Up to Date with your Contact Center PCI Compliance?

Posted by Linda D. on Aug 19, 2014 12:37:01 AM

Time is Running Out

The Payment Card Industry Data Security Standard (PCI DSS) is a set of criteria established by major credit card companies for the purpose of protecting cardholder information. While contact center PCI compliance is not mandatory by law, businesses that are not in compliance risk fines and even the loss of their merchant accounts should a data breach occur.

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Topics: Contact Center PCI Compliance, Technology, Compliance Technologies, Connect First Technologies, Payment Card Security Standards Council, Trends & Insights

Is Your Contact Center PCI DSS Compliant?

Posted by Linda D. on May 22, 2014 2:21:15 AM

How Connect First can help

Right now executives everywhere are looking for lessons to glean from the recent Target data heist, where hackers stole the personal information of about 70 million people. One of the worst parts about this security disaster is that the company failed to protect consumer information within its network.

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Topics: Compliance Suite, Contact Center PCI Compliant, Compliance Technologies, Security/Compliance, Trends & Insights

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