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CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

A 98% Customer Retention Rate

Posted by Fred S. on Aug 29, 2016 9:54:03 AM

Introducing 3 Members of Our Superhero Support Team

Our support team differentiates themselves with 24/7 unlimited 100% in-house support and an average 1-2 minute first response time.  Pretty incredible, right?

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Topics: Connect First, Customer Support, Company Culture, Connect First Superheroes

Negotiate Bulletproof Call Center Software Contracts

Posted by Fred S. on Jul 20, 2016 11:00:16 PM

Be smart about your call center software contracts. You don’t really have to be a legal expert to do your contract negotiations in a due diligent manner. Here are incredibly valuable tricks that will come in handy to get you started.

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Topics: Connect First, Uptime, call center software contract, Contracts, featured

Six Reasons to Switch Call Center Software

Posted by Linda D. on Apr 13, 2016 2:27:36 PM

Setting up your Call Center

You probably wish to forget the process of getting you call center software setup.  You remember how time consuming and expensive it was. All the up front costs, and process of getting something new installed and learned.  And now?  You are still unsatisfied, but extremely hesitant to do it all again.

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Topics: Analytics, Call Center Software, Cloud Contact Center ROI, Connect First, Reporting, TCPA Compliance

A Message From Your Future Connect First Customer Success Manager

Posted by Rob S. on Feb 11, 2016 1:27:22 PM

Allow me to introduce myself. I’m a Customer Success Manager (CSM) at Connect First. You can consider me your primary point of contact who will be in charge of overseeing all aspects of your account. Once your onboarding process is complete, I’ll be like a direct member of your staff—ready to assist you every step of the way.

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Topics: Connect First, Customer Satisfaction, Company Culture

Stability: The Name of the Game For Contact Centers

Posted by Dow B. on Dec 15, 2015 2:20:00 PM

Stability: The Name of the Game For Contact Centers

As a customer service administrator, one of your main jobs is to ensure that your contact center is 100 percent stable. After all, your department has an enormous responsibility in terms of collecting and managing your customer data. If something were to happen to your network—like an unplanned disaster or a prolonged network outage—your customer service strategy would be completely crippled.

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Topics: Connect First, Customer Service, Stability, Cloud Contact Center Vendor

What Type of Contact Center License Is Right for You?

Posted by Linda D. on Dec 10, 2015 3:10:43 PM

The Software License

After spending some time studying contact center software, you’re pretty certain that you want to partner with a cloud services provider. But now comes the hard part: selecting the right type of software license.

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Topics: Call Center Customer Service, Connect First, Contact Center, Contracts

Tips for Selecting a Cloud Contact Center Vendor

Posted by Dow B. on Nov 11, 2015 8:08:34 AM

While ease of deployment, low upfront cost, reduced strain on internal IT resources, high scalability and redundancy continue to be the main factors driving organizations to migrate their in-house contact center systems to the cloud, companies considering making the switch should know that those aren’t the only reasons for selecting a particular cloud vendor.

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Topics: Connect First, Uptime, Cloud Contact Center Vendor

Connect First Employees Actually Get Together on Weekends!?

Posted by Linda D. on Jun 16, 2015 8:07:07 AM

Picture this: It’s 4 p.m. on a Friday and you’re stealthily inching toward the door after a long week of work, hoping to skirt out before someone sees you go.

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Topics: Connect First, Charity Causes, Company Benefits, Company Culture

Not Your Typical Contact Center Vendor

Posted by Linda D. on May 14, 2015 12:53:29 PM

When it comes to partnering with a contact center vendor, there are a few core elements you want to see before you seal the deal by signing a service level agreement. It’s vital to make sure the organization is one that you can trust, as well as one that operates with a strong code of ethics—and your best interests—in mind.

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Topics: Connect First, Connect First Foundation, Company Culture

How Late Does Your Contact Center Stay Open?

Posted by Linda D. on Mar 18, 2015 3:33:37 PM

Mary has an important question about her account and needs to speak to a representative in your business’s contact center—but not before 6 p.m. when she gets out of work. Unfortunately for Mary, your contact center closes its doors at 6 p.m. meaning she’ll have to wait another day.

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Topics: Cloud Contact Center Solutions, Connect First, Cloud Contact Center Vendor

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