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CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Connect First Foundation

Posted by Rob S. on Sep 3, 2015 3:29:04 PM

Putting the Wheels in Motion for Charity

Ladies and gentlemen, start your engines: the Connect First Foundation is heading to the High Plains Raceway for the much-anticipated Connect First Charity Challenge, Labor Day weekend (September 5-6) in Deer Park, Colorado.

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Topics: Connect First Foundation, Charity Event

Not Your Typical Contact Center Vendor

Posted by Linda D. on May 14, 2015 12:53:29 PM

When it comes to partnering with a contact center vendor, there are a few core elements you want to see before you seal the deal by signing a service level agreement. It’s vital to make sure the organization is one that you can trust, as well as one that operates with a strong code of ethics—and your best interests—in mind.

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Topics: Connect First, Connect First Foundation, Company Culture

Connect First Races to Cure Kids’ Cancer

Posted by Rob S. on Sep 2, 2014 1:13:05 AM

Here at Connect First, we spend the majority of our time helping our customers overcome contact center inefficiencies. But recently, we had the opportunity to help support the efforts of workers in another cause entirely: fighting pediatric cancer.

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Topics: Connect First, Connect First Foundation, Race to Cure Kids' Cancer

Three Contact Center Lessons Learned with Habitat for Humanity

Posted by Rob S. on Jul 29, 2014 12:00:26 AM

Just recently, we here at Connect First were able to take part in an exciting Habitat for Humanity project in northern Boulder, Colorado. Almost half of our company took the day off from work, made our way into the Flatirons and helped build three homes for the Front Range community.

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Topics: Connect First, Connect First Foundation, Interactive Voice Response System, customer relationships, Habitat for Humanity Project

Is your contact center competing in the World Cup?

Posted by Rob S. on Jun 25, 2014 2:27:00 AM

If your contact center were competing in the World Cup, would it have the skills necessary to get to the final match?

If your contact center were competing in the 2014 World Cup, would it have the skills necessary to get to the final match? Or would it be handed an early exit visa back to its country of origin? If you want to be the best, your contact center must have the technology to support the agent skill set required to provide an amazing customer experience. In this era of competitive service excellence, cloud technology is your solution for enhancing customer satisfaction and loyalty.

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Topics: Connect First, Connect First Foundation, Contact Center, Cloud-based Tools

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