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The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

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Monitor and coach an agent’s every interaction from a single screen

Ben W. - October 30, 2018

Introducing chat monitoring & more If you’re using live chat as a way for customers to reach you, you’re doing something right. Today’s empowered, tech-savvy customers want instant satisfact...
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Monitor and coach an agent’s every interaction from a single screen

Ben W. - October 30, 2018

Introducing chat monitoring & more If you’re using live chat as a way for customers to reach you, yo...
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Infrastructure built for BPOs

Richard M. - August 9, 2018

There’s a first time for everything, unless it never happens.
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Protect Your Contact Center from Legal Issues

Mathias O., CIO - May 10, 2017

Here are 5 ideas: The contact center industry is rife with challenges. On any given day you might ex...
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Create an Effective Employee Management Plan

Rob S. - May 9, 2017

Running a call centre requires a great deal of thought, planning, care, and management. A big part o...
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10 Tips for Creating Effective IVRs

Linda D. - April 24, 2017

If you’ve spent your life a long way from civilization — without phone service — you might not have ...
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Professional Development for Call Center Agents

Guillermo A. - April 12, 2017

Working as a call center agent can be challenging. You often get calls from people who are frustrate...
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Three Tips for Managing an Efficient Call Center

Linda D. - April 11, 2017

If you manage a call center, you no doubt face challenges, regardless of your type of business. You ...
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Engage Remote Teams, Increase Productivity

Linda D. - April 7, 2017

Ten Key Ways to Promote Productivity You’ve finally built a remote team of highly skilled profession...
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Free! Project Management Software

Yesica M. - April 6, 2017

Four of the Best Options Whether your company is a large enterprise or a smaller business, the desir...
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True Cloud Hosting: Built-In Scalability

Richard M. - March 29, 2017

A well-implemented telephony platform designed specifically as a cloud-based call center platform sh...
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