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Connect First Blog Posts

What Type of Contact Center License Is Right for You?

Posted by Linda D. on Dec 10, 2015 3:10:43 PM

The Software License

After spending some time studying contact center software, you’re pretty certain that you want to partner with a cloud services provider. But now comes the hard part: selecting the right type of software license.

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Topics: Call Center Customer Service, Connect First, Contact Center, Contracts

How do you Make Vendor Decisions for your Contact Center Solutions?

Posted by Linda D. on Mar 10, 2015 8:16:42 AM

Last year, the New York Yankees spent a whopping $155 million on Masahiro Tanaka, one of the finest pitchers in the world. He has a full arsenal at his disposal, tops out around 97 mph and demonstrates pinpoint accuracy.

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Topics: Contact Center, Technology, Connect First Technologies

Is your contact center competing in the World Cup?

Posted by Rob S. on Jun 25, 2014 2:27:00 AM

If your contact center were competing in the World Cup, would it have the skills necessary to get to the final match?

If your contact center were competing in the 2014 World Cup, would it have the skills necessary to get to the final match? Or would it be handed an early exit visa back to its country of origin? If you want to be the best, your contact center must have the technology to support the agent skill set required to provide an amazing customer experience. In this era of competitive service excellence, cloud technology is your solution for enhancing customer satisfaction and loyalty.

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Topics: Connect First, Connect First Foundation, Contact Center, Cloud-based Tools

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