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CONNECT FIRST BLOG

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Tips for Hiring Contact Center At-Home Agents

Posted by Linda D. on Sep 4, 2014 1:07:44 AM

Employing contact center at-home agents is a great way to reduce contact center costs. But before you hire a new fleet of these remote workers, first make sure your candidates can get the job done. Here are some criteria to consider during the interview process:

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Topics: Agent Training, Cloud-Based Contact Center, Cloud Contact Center ROI, Contact Center At-Home Agents, Customer Experience, Virtual Contact Center, Customers

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