Contact centers are under increasing pressure to uphold compliance regulations. With the customers' Quality of Service and Service Level Agreements on top of governmental regulations, businesses can find it challenging to maintain compliance in every single required domain of operations. Some might even ask — how bad would it be to oversee some of the regulations and take the risk.
Connect First Blog Posts
Recently, a major financial institution, Capital One, made headlines when it was caught placing debt collection calls to about 21 million cell phones without first obtaining necessary consent. Now, the company has agreed to a settlement of $75.5 million for violating the Telephone Consumer Protection Act (TCPA) of 1991. This more than doubles the previous TCPA settlement record of $32 million from Bank of America last year.