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Contact Center Core Competencies and the Hosted Model

Posted by Richard M. on Nov 26, 2012 9:33:20 AM

Now that I'm coming off my turkey induced coma, I wanted to continue my thoughts about hosted services by describing how we at Connect First drink our own Kool-Aid. From the beginning, our purpose was to provide a world class solution for call center technology. Specifically, we aimed to create a powerful call center infrastructure to queue and route calls – that was it. Call processing and routing is my background, and that of my partners as well.

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Topics: cloud contact center, Contact Center Core Competencies, Technology, Connect First Technologies, hosted services

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