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Hackers Want Your Contact Center CRM Data

Posted by Rob S. on Oct 9, 2014 1:00:16 AM

Your contact center stores a great deal of data in its customer relationship management (CRM) system: names, contact information and financial records. CRMs also store corporate email addresses, sales projections, and advanced call center metrics related to the customer experience.

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Topics: Cloud-Based Contact Center, Contact Center CRM Data, Customer Relationship Management, Infrastructure, PCI DSS HIPAA, Security/Compliance

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