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The Importance of Contact Center Customer Onboarding

Posted by Rob S. on Jul 2, 2014 2:52:16 AM

One of the primary responsibilities of our Ac­count Management team is Contact Center Customer Onboarding. Customer Onboarding is the process of setting up our new and/or potential customer’s services once they have signed a contract. This is a critical step, as cus­tomers often don’t know how to configure things in a way to get the most of our cloud-based telephony solutions. Our Account Man­agers need to take the lead in ensuring that customers have their services properly set up and are getting the maximum business benefit for their company.

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Topics: Contact Center Customer Onboarding, Customer Support, Infrastructure, Customers

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